_ By Jackie Edwards, writer_
People with communication difficulties today are fortunate to live in a time when there are so many technological tools to help give them a voice. Yet no matter how good the technology, there are two sides to effective communication, and the benefits of these tools will be lost unless we are prepared to listen.
The 21st century is a noisy place, and we have more opportunities than ever before to put across our views and opinions. Here we take a look at the flip side of communication, to make sure all those voices are not lost in the ether. Are you listening? Then let’s proceed.
Be an active listener
The concept of active listening is not a new one, and is something that has been taught for many years to people dealing in such fields as conflict resolution. It centers around the fact that at least half of all communication is nonverbal. Listen with all your senses, and pay attention to other clues such as intonation, posture and eye contact, to help you hear beyond the words.
Remain patient
Everyone has their own way of expressing themselves, and for some it means dancing around a point before they come to it. This is true of all of us, but is particularly the case when an individual is using a technological aid to speak. Stay patient, and make a conscious effort to avoid finishing the other person’s sentences for them. You will end up jumping to conclusions, and causing frustration to all concerned.
Ditch the distractions
Have you ever tried to explain something to a friend, family member or partner and had the distinct feeling they are not taking in a word you are saying because they are more interested in their phone or the baseball game on TV? It is not a pleasant feeling, but if we are honest with ourselves, we have all done it. Switch off the TV, put down the book, close the laptop and put away your phone. Now you have half a chance of listening properly.
f in doubt, ask
Finally, if you didn’t catch something, don’t be afraid to ask. Some people feel uncomfortable asking someone to repeat themselves, particularly when they are using speech technology. But put yourself into their place - would you prefer to say it again or have somebody humor you and try to guess what you just said?
Completing the circle
Developing your listening skills is the final stage in making the best use of today’s technological advances in giving everyone a voice. Become a better listener, and let the communication revolution roll on!
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